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Privacy Notice

Effective Date: November 2026

Last Updated: November 2026

This Privacy Notice explains how The Window Valet, LLC (“The Window Valet,” “we,” “us,” or “our”) collects, uses, shares, and safeguards personal information when you visit our website at thewindowvalet.com, contact us, schedule consultations, request estimates, or interact with our services in any way.

Please read this Notice carefully. By using our website, submitting a form, scheduling a consultation, or communicating with us, you agree to the practices described below.

We are a U.S.–based company operating solely in Indiana within the service areas listed on our website. If you access our website from outside the United States, your information will be transferred and processed in the U.S. in accordance with this Privacy Notice.

This Notice does not apply to third-party websites linked from our site (for example, financing partners, product manufacturers, or social media platforms). We encourage you to review those parties’ privacy policies separately.

1. HOW WE COLLECT INFORMATION

We collect information in the following ways:

A. Directly From You

Information you provide when you:

  • Request an in-home consultation
  • Fill out estimate or contact forms
  • Schedule appointments
  • Communicate with us by email, phone, or text
  • Interact with us on social media
  • Subscribe to updates or promotional communications
  • Upload photos or room details for design guidance

B. Automatically Through Technology

When you browse our website, we may collect:

  • IP address and general location
  • Device details, browser type, and operating system
  • Website interactions, such as pages viewed and time spent
  • Cookie identifiers and tracking data
  • Referral sources and advertising attribution data

 
We use standard technologies such as cookies, pixels, and analytics tools (e.g., Google Analytics) to understand how visitors use our site and improve our marketing performance.

C. From Service Providers or Third Parties

We may receive information from:

  • Advertising platforms (Google, Meta/Facebook)
  • Appointment-scheduling systems
  • Payment processors
  • Lead-generation tools
  • Social media platforms
  • Partners whose products we sell or install

 
These sources help us deliver our services, process requests, and improve marketing efficiency.

2. WHAT INFORMATION WE COLLECT

A. Information You Provide

  • Name
  • Phone number
  • Email address
  • Residential address (for in-home consultations or installation)
  • Product preferences
  • Photos or details about your home’s windows or spaces
  • Payment information (processed securely through third-party processors)
  • Messages or correspondence with our team

B. Information We Gather Automatically

  • Device and browser metadata
  • Usage data and browsing activity
  • General geolocation inferred from your IP address
  • Interaction data for features such as room galleries or sample requests

C. Uploaded Photos & Materials

If you upload photos or send design details (e.g., for drapery, blinds, or shades), these may include metadata such as the time, date, and approximate location of the photo.
We use this information only to provide design recommendations or services.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To Provide Our Services

  • Schedule consultations
  • Deliver quotes, recommendations, or measurements
  • Manage installation appointments
  • Process orders or payments

To Communicate With You

  • Respond to inquiries
  • Send service updates
  • Provide order or installation confirmations
  • Share design recommendations or material options

For Marketing & Advertising

  • Display ads relevant to your interests
  • Send optional promotional emails
  • Measure ad performance and website effectiveness

For Analytics & Improvements

  • Improve our website, services, and customer experience
  • Understand which products or services are most relevant to customers

For Legal & Security Purposes

  • Detect and prevent fraud
  • Comply with applicable laws
  • Maintain the security of our systems

 
We do not sell your personal information.

4. WHEN WE SHARE INFORMATION

We may share information with the following categories of third parties:

A. Service Providers

These companies act on our behalf to help us operate:

  • Installers and subcontractors
  • Customer service platforms
  • Appointment and scheduling vendors
  • Email and marketing service providers
  • Analytics and advertising platforms
  • Payment processors
  • Website hosting providers

 
These parties may only use your information as necessary to perform their functions.

B. Legal or Safety Requirements

We may disclose information when:

  • Required by law, subpoena, or court order
  • Necessary to protect the rights, property, or safety of our customers, team, or business
  • Preventing fraud or security threats

C. Aggregated or De-Identified Data

We may share aggregated data that does not identify you personally.

We do not share your personal information with third parties for their own direct marketing purposes.

5. DATA RETENTION

We keep personal information only as long as required to:

  • Provide our services
  • Maintain records of customer purchases and installations
  • Meet legal, tax, or regulatory obligations

 
You may request deletion of your data at any time (see GDPR section for details).

6. SOCIAL MEDIA INTERACTIONS

If you engage with content on our social media accounts, those platforms may share certain information with us depending on your privacy settings.

If you tag us, comment, or publicly post about our services, we may feature that content on our website or social channels (with attribution as allowed by the platform).

7. DO-NOT-TRACK

Our website currently does not respond to browser-based Do-Not-Track signals.
 We respect valid opt-out signals required under applicable law.

8. CHILDREN’S PRIVACY

Our services are not intended for children under 13.
 If we learn that a child under 13 has submitted personal information, we will delete it.

9. MARKETING OPT-OUT

You may opt out of promotional emails at any time by:

 
We may still send transactional or service-related messages (appointment reminders, order confirmations, etc.).

10. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

Although The Window Valet operates only in Indiana, California visitors may still exercise rights under the CCPA/CPRA, including:

  • Right to know what personal information we collect
  • Right to delete personal information
  • Right to correct inaccurate information
  • Right to opt-out of sale or sharing (we do not sell personal data)
  • Right to non-discrimination for exercising privacy rights


To submit a request, email: service@thewindowvalet.com
 We verify all requests for security purposes.

11. COLORADO & NEVADA PRIVACY NOTICES

Colorado Residents

You have the right to request:

  • Access to your data
  • Correction
  • Deletion

Nevada Residents

You may request that we do not “sell” your data (we do not sell data).
 Requests may be submitted to service@thewindowvalet.com.

12. GDPR NOTICE (EU/UK/EEA Respects)

Although The Window Valet does not operate outside the United States, we recognize GDPR rights for individuals who visit our website from the EU, UK, or EEA.

Your Rights Under GDPR

  • Right to access
  • Right to rectification
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

Legal Bases for Processing

We process personal information based on:

  • Your consent
  • Our legitimate business interests
  • The performance of a contract (e.g., scheduling installations)
  • Compliance with legal obligations

To exercise GDPR rights, contact us at:
 📧 service@thewindowvalet.com

If you are not satisfied with our handling of your request, you may contact your local Data Protection Authority.

13. INTERNATIONAL TRANSFERS

All data is processed and stored in the United States.
 By using our website or submitting personal information, you consent to this transfer.

14. SECURITY

We implement reasonable administrative, technical, and physical measures to protect personal information.
 However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

15. CHANGES TO THIS NOTICE

We may update this Privacy Notice from time to time.
 Updates will be posted on this page with a new effective date.

16. CONTACT US

To ask questions about this Privacy Notice or exercise your privacy rights, contact us:

📧 service@thewindowvalet.com